It’s all about data, real time data... dare I say, predictive data? Imagine a world of one space retail where we know what to put in which channel because we know where the customer’s going to buy and, most importantly, what’s going to get them back to buy more – inspirational customer journeys that build confidence and trust.
We’re in a massively changing retail world. Lets say we're building our new omnichannel warehouse; the product you want is out of stock, so we’ll send it to you from another store. Customers don’t think about channels. They want to shop with their tablet, mobile or in store; and they expect the same service wherever they are.
I was very impressed and honoured to have the opportunity to become the Chairman of Exorigo-Upos Group in quarter one this year. It’s a real pleasure to have the opportunity to work with such a great team. Thanks very much for all your warm wishes – very touching.
The overall pace of personalisation adoption and implementation is quite lethargic. According to Forbes Insight Publication ‘The Clear Path to Personalization’, organizational issues impede personalisation initiatives. Assembling the data from disparate silos entails technical challenges. Organizations need to be ready to take full advantage of personalisation technologies, and it involves corporate buy-in, seeking the right talent, etc.
We’re living in changing times for retail. To help our customers navigate the omnichannel journey, we diagnose the challenges you face, develop a strategy which is right for you and we are very focused on delivery. We’re living in changing times for retail and the change is set to continue. It’s now or never!