Retail’s off to a roar in 2019. Turbulent times – the usual Christmas blues and a January full of disruption. There’s huge buzz about single channel, multichannel and omni-channel but even in the biggest markets online retail, excluding pure play seems to max out even in its most successful markets at 20% of total sales. So online is a channel.
#UK, E-COMMERCE RUNNING AT 20% STORES GOING OVER A CLIFF
Some say ‘what do you expect?’, we say ‘Keep Calm but above all don't just carry on’.
In Poland retail is young enough to learn from the mistakes, challenges and opportunities made in more mature markets.
There's three big ticket items to focus on.
In the margins of this week’s World Retail Congress in Madrid, I caught up with Chris Wilson, a UK based onliner by profession but who has spent lots of time in Europe multi-channelling bricks-and-mortar. He’s passionate about marketplace.
Despite all the buzz the majority of people still go shopping in stores. The stores that succeed however are the ones which go out of their way to create customer experience, value and trust. Imagine for a moment that the physical store could be just like an e shop. Well it can.
Our innovation team has been out and about talking to big successful retailers in different regions of the world and has come up with a shortlist of critical drivers of tomorrow’s retail which for sure is going to be much faster and even more competitive than today.
How many times a week do you get contacted by a technology company who says they’ve got something great for you, which will really help you sell more? Well it’s not actually the technology which matters it’s how you integrate a range of technologies, which help you create a better customer experience.