Message from the Chairman

People counting technology is perfectly suited for groceries and other retail environments, giving an intelligence-lead competitive edge. Knowing more about the customers, how they shop, when they shop, and how they move through the stores gives a chance to improve levels of customer service to exceed expectations and encourage repeat visits.

In the grocery sector, loyalty programmes have been around for years, and now, with the right offering, might be more important than ever.

At Exorigo Upos, we are passionate about high performance retail.

Today we should be talking about flow not friction – we could call it the retail butterfly effect.

With convenience stores popping up all over the place, the growth of organic food shops and the latest city trend for ready to go recipe meals picked up in the deli or dispatched to home, I’m starting to get very interested in the systems that make all that happen. A report from a considerable survey on what’s going on in North America in the fresh food sector recently landed in my inbox. What did I find?

Imagine a world where you can purchase shoes, fashion, health and beauty care products, electronics, shaving sets and even a car directly from your favorite brand, with the single touch of a button. Well, that might just not be as far away as you think.

One of the big things coming out of Shoptalk 2019, held in Las Vegas recently was: Stores need to get digital. Why?

Talk to any B2B trader a few years ago, and he’d tell you the e-commerce would be off-limits. He’d list the numerous reasons why not to do it – from relationship to spec, volume, price, discount and delivery.

Before the world went digital, 1 click ticket to shop could have referred to clicking the button on a mobile printer which prints a ticket to promote a specific SKU in a store. It still can of course, but in today’s mobile shopping world 1 Click Ticket to Shop means so much more.

As someone once said: Get your route to market right, and the rest will take care of itself. Even though it’s probably not 100 percent right in today’s customer-centric retailing environment, the theme is worth further exploration. The overwhelming majority of editorial about today’s digital revolution focuses on the consumer, the shop or e-commerce.