Message from the Chairman

The number of Generation X shoppers buying the groceries online has grown considerably.

Competition continues to increase, and retail data analytics helps to get the picture. Understanding the customers is now essential to build a truly different customer experience. This year, leveraging the data analytics will bring you closer to your audience.

Design the mall for a great experience and make sure you build mobile into it as our kids spend minimum 6 hours on the phone a day, and they're fast.

Offline, online, e-commerce, multichannel, omnichannel, unified commerce with a single customer view. A plethora of technologies for every touchpoint, at the every level in the organization. All that technology or an all-embracing digital transformation where everyone in the organization becomes an Olympic athlete, overnight.

The giants as Amazon have set the bar of what a personalisation can be. The consumers have been accustomed to expect the personalised experiences from all the businesses they interact with.

While AI isn’t a complete answer to a prolific and safe future of retail, it can significantly come in handy when facing the business obstacles. The fast-moving sector requires going hand in hand with the newest technology developments.

People counting technology is perfectly suited for groceries and other retail environments, giving an intelligence-lead the competitive edge. Knowing more about the customers, how they shop, when they shop, and how they move through the stores gives a chance to improve levels of customer service to exceed expectations and encourage the repeat visits.

In the grocery sector, the loyalty programmes have been around for years. Now, with the right offering, might be more important than ever.

At Exorigo Upos, we are passionate about a high performance retail.

Today we should be talking about flow not friction – we could call it the retail butterfly effect.