Message from the Chairman

In a nutshell, great design thinking is all about innovating in a market context. What’s worse, great innovation without a market context or a great market without innovation? We are in the business of matching both and getting the best out of both worlds. That’s exactly what we’ve done with Exorigo360. 

We are the leading nationwide provider of remote advanced IT support services. Our support services range from standard warranty support to advanced RMA services and extensive software support packages. Dedicated engineers with rapid response times will work either remotely or on site to resolve your problems – fast! 

Today’s customers expect more out of retailers and we know how to provide it. I told you at the beginning of our journey that I’m passionate about digital and I love spending time with creative geeks who live and breathe great digital journeys. We’ve developed the equivalent of e-commerce’s Formula 1 - digital performance lab.

Another thing we’re great at is payments. We design and integrate advanced, mobile payment networks that are safe and easy to use. I'd like you to know that it’s not just me saying that – we’ve got some great working relationships with global payments leaders. Yes, you've probably got one of their cards or apps.

I’ve finished my tour of CEE and was heading back to the UK. Well, I thought I was until someone said 'BA’s computer network has crashed!' I had a lot of time to think about what we do in business critical IT infrastructure and security, so I thought I'd tell you about it; I call it Exorigo-Upos IT Infrastructure Management and Security Centre.

Of course the digital dream's going to happen; come on, it has done in the UK. Out here in Poland, we're great at three things; all big components of bringing the omnichannel dream together: respond quickly, breathe omnichannel and advance on digital payments. Let me explain why.

We’re a bunch of technology geeks who have pioneered the growth of modern retail and digital finance in the fastest growing market of CEE. We believe in international omnichannel – anywhere, anyplace, anytime. Before I go into too much detail on what we do I thought I’d set a bit of context, so here we go, I’ve called it Digital Dream.

It’s all about data, real time data... dare I say, predictive data? Imagine a world of one space retail where we know what to put in which channel because we know where the customer’s going to buy and, most importantly, what’s going to get them back to buy more – inspirational customer journeys that build confidence and trust.

We’re in a massively changing retail world. Lets say we're building our new omnichannel warehouse; the product you want is out of stock, so we’ll send it to you from another store. Customers don’t think about channels. They want to shop with their tablet, mobile or in store; and they expect the same service wherever they are.

I was very impressed and honoured to have the opportunity to become the Chairman of Exorigo-Upos Group in quarter one this year. It’s a real pleasure to have the opportunity to work with such a great team. Thanks very much for all your warm wishes – very touching.