Cora Romania. How we made retail that is not only safe and secure, but also customer-centric and sustainable?

Our mission is to provide our customers with the best service across all channels, and our employees with the best possible tools to do that. That’s why we’re rolling out a Customer 1st, Digital Transformation Program across Romania – in physical stores and online channels. Our ambition is to provide personalised offers to the most loyal customers and attract new customers with the added value.

 

The digital journey

We started our digital journey a number of years ago, setting ourselves the target to create the most innovative grocery retailer in Romania with a full on digital grocery offering. For the royal customers, we introduced Cora Club. We’re using a great headless app to enable fast price changes right at the shelf edge. Thanks to QR codes, the customers can scan the shelves with their mobile phones and enter a world of great offers. If you’re one of the registered Cora Club Members, we’re moving towards personalised pricing, coupons and value offers just for you. That’s how much we value your visits to store. Come to see us. Check out some of the great offers right at the shelf edge.

 

Order online, stay sustainable

If you are a business or haven’t got time to come to see us, you can order online at www.Cora.Ro You’ll find great deals across a range of top categories. Either pick up in store or we’ll send your purchases home to you. That’s really important in today’s uncertain times, especially if you’re old and frail. After you’ve done your shopping, don’t forget to check out our range of financial services, products or recycling and replacement offers. We’re big on sustainability – that’s pretty close to the top of our agenda. Keep a close eye out for the weekly newsletter and our electricals and home improvement offers. We’re sure there’s something for you.

 

Contactless checkout experience in Bucharest

In our newly refurbished Pantelimon store in downtown Bucharest, we’re really proud of our new Self-Checkout area. If there’s a queue in the store, you’re in a hurry or want a full on contactless checkout experience, we’d really recommend it. Our self-checkouts will be coming to a store near you soon.

 

Joint the Cora Club

We’re soon expanding our app. You’ll be able to scan and shop and, very importantly, get Cora points across our preferred Customer Ecosystem – offline and online. Remember it’s really worth joining our Cora Club. Our members get great offers. Most of them come back for more. @MyCora is a whole new world of shopping. Check it out for yourself at Cora’s new self-checkout.

 

We’re passionate about convenient, safe and secure retailing 24.7.365. We really love to see our customers happy and staying with us, coming back to see us time and again. The safety of our customers and employees will always remain our top priority.