Services

We offer a range of high quality The services offered by us are the complement to the comprehensive it services which are designed to enable our clients provide the best possible customer service at the same time as optimiing their resources. This leads to improved profitability and increased levels of efficiency. This is seen in improved financial results within a short time period.

We offer a range of  retail services from in store to online for our increasingly mobile customers.

Take a look at our offer.


Brochure 

Services

Desk Service

Service Desk is a dedicated, in company IT & device contact point which keeps your system up and running 24/7.

Local service

Exorigo Upos On Call On Site is a nationwide IT network service and maintenance facility.

Desk Service

Service Desk is a dedicated, in company IT & device contact point which keeps your system up and running 24/7. It is designed especially for our clients where we provide remote technical support.  Any problems are logged and we attend to them quickly. In today’s fast moving and high pressure retail environment Service Desk plays an invaluable role in your customer service. We are leaders in the retail sector. We work 7 days a week, 24 hours a day to keep your stores open 24/7. Our processes are designed according to the best ITIL practices. Service Desk fully integrates with your systems and our advanced call centre which is aimed at improving business continuity and performance.

  • Service Desk Level 1:  Call Centre and standard Service Desk. Supervision of process, problem log and response co-ordination
  • Service Desk Level 2: Bespoke support for business applications and processes, problem diagnostics and management. Service optimization and elimination of system errors.

Local service

Exorigo Upos On Call On Site is a nationwide IT network service and maintenance facility. We provide 24-hour IT and technical assistance that includes the servicing and maintenance of devices across the store network.

We provide our clients with full, 24-hour IT and technical support for the service and maintenance of printers and fiscal devices. We offer computer equipment and software, POS systems, payment card terminals and specialized applications – everything you need in store. We offer fast turnaround repairs, servicing and maintenance across the whole country. We have over 20 years of experience in providing in store service for the retail sector. We guarantee an efficient and reliable service confirmed by leading retailers.

We guarantee a two hours' response service and our service is designed to cause minimum disruption to your business. Exorigo Upos.  On Call On Site keeps your store network up and running 24/7.
 

IMAC/D services

We offer a full service approach to new store openings and refurbishments (hardware and software).

Office support

The service designed for the companies that aim to provide their employees with fast and efficient IT support.

IMAC/D services

We offer a full service approach to new store openings and refurbishments (hardware and software).

IMAC/D (install, move, add, change dispose) comprises the installation of new equipment or modification of already existing IT infrastructure and transfer of all office networks during removals as well as location closure, disassembly or equipment utilisation. Our assistance includes the guarantee of data security and data confidentiality to the highest level.

Office support

Service designed for the companies that aim to provide their employees with fast and efficient IT support.

Fast computer repair, in case of the need of alternative equipment, data synchronisation between the computer and the phone, availability 7/24. These are the standard needs of  today's dynamic company.

Our office services support is targeted for companies that aim to provide their employees with fast and efficient IT support. Depending on the client’s needs and the users number in a particular office we guarantee:

  • Remote support,
  • Service engineer within a short period of time,
  • On-site assistance during office work hours by one or more people (Residents) - onsite in the client's office.

We are highly experienced in the preparation of mass workstations and offices removals. In the frame of this service our service engineer will prepare, configure and connect the equipment in the user’s location. He will also provide technical support in the management and configuration of the programmes and applications and mobile phones.  This support includes security guarantee and data confidentiality on the highest level.

Teletechnics - structural wiring

Designing and implementing a computer network from needs analyses through costs estimation to  investment supervision and implementation.

Backup and archiving

We offer expert consultancy on backup, archiving and data security.

Teletechnics - structural wiring

Designing and implementing a computer network from needs analyses through costs estimation to  investment supervision and implementation.

Safe and secure IT systems require an efficient and well-designed technical infrastructure which can be provided only by a certified partner. We have in depth experience of tele installations with the leading retailers. We specialize in designing and building networks using either copper as well as fibre optic cables. The scope of our services includes telecomputer wiring, supply systems and low voltage installations.

Our expert team works to the highest professional standards. We use high quality products which support reliable operations, comply with the highest professional standards and enable easy network upgrade and development. Installations, computer networks and supply systems are verified to categories 5, 5e or 6.

Backup and archiving

We offer expert consultancy on backup, archiving and data security.

Effective management of today’s company requires the accumulation and processing of huge amounts of data. Data protection, backup management and archiving processes are time-consuming, complicated which require expert engagement. We advise which solution will be the best for our clients. We design this solution according to our client’s needs and requirements. Subsequently, we implement it in line with the pre-defined project brief.


Design

We design bespoke backup systems and archiving processes on the basis of the quantity and characteristics of data to be stored, the location in the network, the requirements of particular departments and legal requirements connected with the storage of information. We want to provide the best and most secure system to protect your company’s data and maintain business continuity.


Implementation

Experienced specialists manage the process of implementing backup solutions based on your specific requirements. We structure hardware and software, adjust infrastructure where necessary within a framework which secures your data. We make sure individual work stations are working in an a secure way.. The implementation concludes with internal tests. The installation can be made directly (on-site) or by means of remote VPN link in such a way to minimize the level of disruption to business as usual. During the final stage of the implementation, you receive full documentation including the description of installed operations, configuration and a set of procedures defining backup and reconfiguration for particular systems.


Backup Offsite

International standards require the storage of back- up copies in a safe place. One option is the storage of magnetic media (discs, tapes etc.) in special boxes e.g. fire- resistant ones located outside the server room area, so called “Backup offsite". 


Actualization

Archiving and backup is a key process in maintaining a living and dynamic business information system for your company. We routinely undertake audits and keep an inventory of each element of the system.


Our installations are based on IBM Tivoli products. This family of products is ideal for protecting:

  • virtual servers,
  • mail systems,
  • files,
  • data bases,
  • applications and ERP systems,
  • main frame servers and desktops.

Data secure

Working in the retail sector we understand the scope and importance of big data management and its security.

IT network management

The management of IT network and the servers based on Linux operational systems.

Data secure

Working in the retail sector we understand the scope and importance of big data management and its security. You need constant access to secure data and the information your company runs its business on needs to be stored and protected in the securest way. We have a specialist team which is focused on data and information security.

We examine your company from the perspective of physical and environmental security, human resources, compliance with formal and legal regulations, processes security, and finally information security including the networks, servers and IT systems. Our team consists of certified experts with the following qualifications: CISSP, CISA, ISO 9001 leading auditor, ISO 27001 leading auditor, ISO 20000 (ITIL) leading auditor, ISO 22301 (BCM) leading auditor, ISO 31000 risk manager, C | EH ethical hacker. We operate in the areas of: external audit, internal audit support,  systems implementation (ISO 27001, PCI DSS, ISO 22301), management systems integration, IT systems integration with  management systems.


Recommendation D

In the scope of ‘Recommendation D’ we offer a comprehensive service connected with audit, implementation support, compliance maintenance. We have a specialist team which manages  ‘Recommendation D’. They are experts in professional operational risk, 3 leading PN-ISO 27001 auditors and specialists with CISSP, CISA certification.


Exorigo Upos Transaction Services – credit and payment cards and virtual payments

We are the leading provider of payment and transaction solutions for the Polish retail sector. We are experts in design, installation and maintenance of payment networks and we offer a high quality and secure service to the highest professional standards..We offer a specialist service which creates and embeds software on EMV cards which offers significant competitive advantages for banks and their customers. The cards offered by banks within the framework of this service can include multi functionalities: debit cards, credit cards, account debits, loyalty programmes.  Everything on one  single EMV card.

PCI DSS

In the sphere „PCI DSS" we offer a comprehensive service that provides audit, implementation support and assistance in compliance maintenance. With PCI we successfully implement merchant and buyer networks. We design, install and maintain the best security solutions for you.


Security systems integration, telecomputer security, telecomputer audit

We are experts in the integration of security systems and specialize in a multi-dimension approach to data security which makes us a market leader in this area. We analyze, audit and assess what is the best system for you in the context of your company’s data security needs. Only after in depth risk analysis do we recommend the right solution for your business. We are qualified and certified in PCI DSS, ISO 27001. We organize susceptibility scans and penetration tests according to PCI DSS methodology.


Business Continuity and Disaster Recovery

We create business continuity operations plans and disaster recovery procedures on the basis of ISO 22301 methodology. During the implementation we make a quality or quantity-oriented risk analysis according to PN-ISO 31000 methodology. In the scope of the implementation there is the selection of proper testing methodology adequate to the exposure to the risk.

IT network management

The management of IT network and servers based on Linux operational systems.

Advanced IT networks are the ideal foundation to build high-level IT solutions. Our team of network engineers is located in three offices across Poland. Close cooperation with the local service enables an efficient IT network service in the territory of the whole Poland and abroad. The aim of the service is to guarantee efficient communication between the company’s IT resources respecting the best IT practices, individual requirements and the highest level of security norms.


Services range:

  • Documentation operations,
  • Routing and switching,
  • Wireless networks,
  • Network security,
  • Server solutions,
  • Networks and servers monitoring.


Service benefits:

  • Actual documentation of the networks and Linux servers,
  • Infractructure compatible with the best IT practices,
  • Application of the advice of the solutions producers,
  • Possibility for the client to concentrate on the basic business activity.

Data Centre

Management of the server's resources.

IT network audit

Audit of IT networks and servers based on Linux operational systems.

Data Centre

Data Server Management. Location of IT infrastructure in appropriate conditions including: validated power supply, cooling, physical security measures, extinguishing systems and network links is key to systems availability and reliability.

Exorigo-Upos Group offers a special Data Server Management Service which supports operational continuity. The server room’s parameters are monitored constantly thanks to which occasional problems can be solved quickly without any disruption to IT systems availability. Our engineers offer a continuous improvement and critical infrastructure service to ensure systems are fit for purpose.

IT network audit

Audit of IT networks and servers based on Linux operational systems.

The service includes local visits, interviews and the collection of information about current network configuration and design as well as the collection of information about needs and procedures. We prepare an audit report which presents information in a systemized format as well as the auditor’s conclusions and budget calculation of modifications and their implementation the network and server infrastructure.

Network audit areas:

  • Topology,
  • Security,
  • Efficiency.


Areas of Linux server audit:

  • Efficiency,
  • Security.


Service benefits:

  • Condensed documentation of actual condition of the network-server infrastructure,
  • Development recommendations based on best IT practice,
  • Recommendations based on the advice of the solution provider,
  • Our own Exorigo Upos service and maintenance oriented recommendations
  • Framework plan for infrastructure development and expansion,
  • Evaluation of service team responsible for IT infrastructure.

Intranet

The Implementation of a customized intranet system will enable the creation of...

Stocktaking services

Stocktaking of tangible assets, equipment and merchandise in Poland.

Intranet

The Implementation of a customized intranet system will enable the creation of an integrated system of communication within the company, based on a set of tools for accessing them from the browser which are available only to company employees.


Exorigo-Upos Intranet Service offers many benefits and is a tool designed for small and medium-sized enterprises. Its wide functionality is most suitable for companies with a de-centralized structure. It creates a unified central information and communication system for companies with branch offices, sometimes situated in far reaching locations.

Stocktaking services

Stocktaking of tangible assets, equipment and merchandise in Poland.

Exorigo-Upos Group offers an easy to implement stock taking service which is aimed at causing minimum disruption to day to day business.  We manage the stocktaking process of tangible assets, equipment and merchandise in Poland. Our team is comprised of specialists experienced in stocktaking and inventory assessment. We organize inventories in an efficient, fast and precise way. We create analyses. We guarantee objectivity in the presentation of the inventories results.

We organize stocktaking initiatives according to our clients' brief. We use proprietary software to manage the process and have experience of databases including millions of records. We manage over 1000 stocktaking projects annually.

Print outsourcing

Print outsourcing